06 Sep 2010 
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 Single User and Site Licenses
Posted By: Bonnie Homewood On: 22 Jan 2010 08:16 AM
Details A description of our support policy for single user purchases and site licenses.

Telephone support for Media-X products is provided as per your contract
agreement. We do not offer technical support for users without a
current support agreement.
Single user and site based licenses are entitled to have toll free
telephone support for one designated person Monday to Friday for 30
days from date of purchase, between the hours of 8:00 AM to 5:00 PM
EST, excepting Ontario and Canadian statutory holidays on a first-in,
first-out basis. Calls will be returned within 24 hours during normal
business hours as outlined above. All eligible users will have
unlimited access to email technical support for the duration of their
annual support contract upon filling out the Online Support Request
Form (http://www.media-x.com/support/techsupport) and under Help in the
web based applications, if applicable. For those covered by an annual
contract, requests will be answered within three business days during
normal business hours as outlined above for the full annual contract.
In addition, all users will have access to the online resources, i.e.
manuals, quick start documents, web-based movies, slide shows and/or
tutorials. Please have your invoice number or support contract number
available. Expiration of support dates appear on your invoice. If you
do not have a current support agreement, please click
sales@media-x.com.




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